All ZAIA Jewellery pieces are handcrafted from 18K solid gold.

In addition, our collections are embellished with brilliant diamonds, colourful enamel, and other precious gemstones.

Our jewellery is made in our factories in Dubai, UAE.

All of our jewellery pieces come with a ZAIA certificate of authenticity.

Commitment to the quality of our jewellery is one of our fundamental pillars.
Our designs are handcrafted with cutting-edge technology, offering an exceptional finish that meets the highest jewelry standards.

While creating our jewellery, all materials used are subject to strict quality controls and are carefully selected and checked.
In addition, all our jewellery comes with a four-year warranty from the date of your order's delivery, which will cover any defect in our materials and/or workmanship.

All ZAIA jewellery comes with a four-year warranty from the date of your order's delivery.

The warranty is valid against defects in our materials and/or workmanship.

This warranty does not include insurance against physical or accidental wear and/or damage.
To benefit from our warranty, contact our ZAIA Experts Team and our customer at info@zaiajewellery.com.

ZAIA Jewellery offers resizing for select jewellery pieces. Please contact Client Care at info@zaiajewellery.com to learn more.

If you wish to customize your Letter or Zodiac necklace, drop us an email at info@zaiajewellery.com
or visit our Showroom in JLT, Cluster I, Office 17K.

Visit our Size Guide section to find your ring, choker, bracelet, and bangle size.

Over time dust, pollution, and daily wear will diminish the brilliance of the gemstones. As a result, the surface of the jewellery can become dulled.
Visit our Care Guide to learn how to take care of your ZAIA jewellery.

Professional cleaning of your pieces is recommended as often as once a year.
Contact us for professional cleaning of your ZAIA jewellery at info@zaiajewellery.com.

Yes. ZAIA invites you to experience our Diamond Consultation and Personal Shopping services to take care of your shopping needs and answer any questions you may have.

As a complimentary service, our knowledgeable Personal Shoppers provide gift suggestions for all occasions or perhaps a little
something just for you.

To contact one of our ZAIA Experts, please call visit us in our Dubai Showroom in JLT, Cluster I or email
us at  info@zaiajewellery.com.

Once the checkout process is complete, you will receive a confirmation email within 24 hours of placing your order with the order number and tracking information.

If the transaction is not approved, you will be informed via email and will not be charged for your order.

Yes, you can cancel your order within 24 hours of the purchase. The equivalent amount will be refunded to you as a www.zaiajewellery.com credit valid for 1 year.

You may also return the jewellery within 15 days of your delivery for items that are unworn and in pristine condition.

Yes, we offer exchanges in accordance with our Conditions of Sales.

The jewellery can be exchanged once and within 15 days of the delivery. The items must be unworn and in pristine condition.

We do not offer exchanges on ZAIA LAB, engraved and custom pieces.

Our return policy is within 15 days of the delivery. The items must be unworn and in pristine condition.

Please note that we do not offer returns on ZAIA LAB, engraved and custom pieces.

All returned jewellery must pass a mandatory Quality Control examination, and you will be notified of the examination results. It may take up to 4 weeks before the refund is credited back to your original payment method.

We offer complimentary returns and exchanges for our clients based in the UAE.

Step 1 –  Email us info@zaiajewellery.com with your order number and the details of the jewellery you would like to return.

Step 2 – Our ZAIA Experts team will review your request and send you an approval email. If there is any valid reason why we are unable to take your return we will let you know.

Step 3 –  If the return is approved, you will get a confirmation email with shipping guidelines on how to securely send us your jewellery back to us.

Step 4 - Once your return is received, we will send you an email to notify you that we have received your returned jewellery.

Once inspected, you will then receive another email once the refund is processed.

A refund will automatically be applied to the original method of payment. Please allow up to 4 weeks to be reflected in your statement/account.

Should the return be rejected, our ZAIA Experts team will contact you.

All ZAIA purchases arrive in our signature ZAIA Box. At the checkout process you will have the option of writing a message for each item in your order which will arrive with your gift package, enclosed in a white envelope.

If you choose not to write a gift message, one blank card per recipient will be included in your order.